frequently asked Questions

HOW TO BECOME A BARKZIE INFLUENCER?

Want to be part of the barkzie family and love our products? Join our programme for affiliates here and earn 10% on your sales.

 

HOW MUCH ARE THE DELIVERY COSTS?

Take advantage of it free for orders over 35 euros! Delivery costs are automatically calculated, you will see the amount displayed before placing an order.

We deliver from the Netherlands, it may take 3-4 business days to get home.

After the prIt'scompletion of your order, you will receive a tracking number for your package.

For professionals such as stores, grooming salons etc., free delivery in Europe from 500€ of purchase

 

HOW TO RETURN MY ITEM?

The returns are at your expense, except in the event that you receive a defective product or a product that does not correspond to what you ordered. In this case, contact customer service. your first and last name and order number to hello@barkzie.com

The products must be returned maximum 14 days later, in their original packaging, new and unworn. 

You will not receive a return slip. You can return your item to the following address, mentioning your first and last name and order number:

PO BOX
14826, 1001 LH, AMSTERDAM
THE NETHERLANDS

 

MY PRODUCTS DO NOT MATCH MY ORDER

In the event of delivery not conforming to the order or defective items, you must reship in their original packaging, indicating the reason for refusal on the delivery note or invoice and you can choose:

  • new delivery according to your order
  • repair of the defective product if possible
  • exchange of the product for another similar one
  • cancellation of the order

In this case, contact customer service. your first and last name and order number to hello@barkzie.com

 

WHAT MATERIALS ARE USED?

Our harnesses are lined with neopreneFrom the rubber family, it is a material resistant, light and elastic who brings everything comfort to your dog during walks.

The inside of the leashes, at the handle, is also lined in Neoprene.

Regarding the refreshing bandanas, necklaces and bow ties, they are made in polyester. This material has the advantage of being very llightweight and breathable, sturdy and stretchable for comfort, perfect for dynamic dogs. 

 

HOW TO CHOOSE THE RIGHT SIZE?

Fortunately, all our harnesses and collars are adjustable to bring comfort and safety to your dog.

Do you already have a harness or collar? You can measure the size easily and compare.

The important thing is to measure the circumference of your dog's neck and bust.

 

HOW CAN I CANCEL MY ORDER?

The right of withdrawal is your ability to change your mind, within 14 days.

You must return the products to us, without undue delay and, at the latest, within 14 days of the communication of your decision to withdraw. 

The products must ênever be worn, used, modified, washed or damaged. They must be accompanied by packaging, and all the documents and accessories provided as well as a copy of the invoice.

Once the goods are well rIt'sthe receptionée, you will be cash on delivery14 days.

 

ARE YOUR PRODUCTS ONLY FOR SMALL AND MEDIUM DOGS? 

Products are best suited for small and medium sized dogs (especially leashes). You can discover our collections worn on Instagram on dogs Cavalier King Charles, Boston terrier, Japanese Spaniel, Westie or West Highland white terrier, Prague ratter, Chinese crested dog, Papillon dog or Toy spaniel Continental Papillon, Chihuahua, Wire Fox Terrier, Cardigan Welsh Corgi, Scottish Terrier, Beagle, Shiba Inu, Pug, Jack Russel Terrier, Italian Greyhound, Miniature Dachshund, Miniature Pinscher, the Yorkshire Terrier, the Bichon Maltese, the Shih Tzu, the Miniature or Dwarf Schnauzer etc.